Terms & Conditions


A 30% non-refundable deposit for the total accommodation cost is required within 7 days of your confirmation to secure your booking.


We accept credit card or bank transfer payments.
Bank transfer fees must be paid for by party placing the booking. A 3.25% transaction fee will apply when paying by credit card.
All payments must be made in Japanese Yen.

Final Payment

Balance is due 60 days prior to check-in date.
Full payment will be required to pay within 7 days of booking if the booking is made within 60 days of check in date.
Balances that are within 60 days of check in are non-refundable.

Long Stay Discount

10% discount on stays of 10+ nights during winter

Minimum Stay

We generally have a minimum 6 night stay from Dec 15 – Feb 28. Please inquire about shorter night stays.

Additional Guests

All chalets can house more than 6 guests with the use of futons. Additional fees apply.


Guests must accept responsibility for loss and damage to the property, fittings and furniture during their stay. The cost of replacement or repair for any loss or damage endured during guest stays will be charged to the credit card registered at check-in. Personal possessions, including lift passes and hire equipment are at guests own risk during their stay.

Outside Guests

Only registered guests may stay at White Fox Co. properties.

No-smoking Policy

Smoking, vaping and E-cigarettes are strictly prohibited in all of our chalets.
All cleaning costs, and costs incurred in compensating later guests who are affected by the smell of smoking will be charged back to the guest held responsible.

No Pets

We enforce a strict no-pet policy for all of our accommodation units.

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