Terms & Conditions

Payment

A 30% deposit is required within 7 days of your confirmation to secure your winter or green season booking. Winter booking (Dec 13 – Mar 31) deposits are refundable up to 60 days prior to check in. Green Season bookings (April 1 – Dec 12) deposits are refundable up to 21 days prior to check-in. All terms apply for direct bookings unless stated otherwise prior to booking. Bookings made on online travel websites may have different conditions.

Payment Method

We accept credit card or bank transfer payments. Bank transfer fees must be paid for by party placing the booking. A 3.25% transaction fee will apply when paying by credit card. All payments must be made in Japanese Yen.

Final Payment

Balance for winter booking is due 60 days prior to check-in date. Full payment is required within 7 days of booking if the booking is made within 60 days of check in date. Balances that are within 60 days of check in are non-refundable.

Long Stay Preferred Rates

10% discount on stays of 12+ nights during winter. We also offer long term preferred rates on weeklong stays during green season. Blackout periods may apply.

Minimum Stay

We generally have a minimum 5 night stay from Dec 20 – Feb 28. As dates fill in, we allow for shorter stays. Please inquire about shorter night stays.

Additional Guests

All White Fox Properties have a standard guest allowed number. Most of our properties can accommodate additional guests using futon. Additional fees apply per guest.

Damage

Guests are responsible for loss and damage to the property, fittings and furniture during their stay. The cost of replacement or repair for any loss or damage endured during guest stays will be charged to the credit card registered at check-in or sent after checkout via invoice. Personal possessions, including lift passes and hire equipment are at guests own risk during their stay.

Outside Guests

Only registered guests may stay at White Fox Co. properties.

No-smoking Policy

Smoking, vaping and E-cigarettes are strictly prohibited in all of our chalets.
All cleaning costs, and costs incurred in compensating later guests who are affected by the smell of smoking will be charged back to the guest.

Pets

We enforce a strict no-pet policy for most of our accommodation units unless otherwise stated. Cherrywoods Place, Grey Wolf Chalet, Black Crane Chalet and Ahiru Chalet are currently accepting dogs. Dogs must be house trained and non-puppy. We may require a pre-paid 100,000 JPY damage deposit. The deposit will be refunded after checkout if there is no damage. If there is damage, we will require the guest to pay to fix it either through the deposit or an invoice once an estimate has been obtained.

You accept these terms and conditions in full when you place a booking with our company.

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